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What Clients Really Want from Digital Agencies

What Clients Really Want from Digital Agencies

What Clients Really Want from Digital Agencies

LSAs can be a steady source of roofing jobs, but small missteps—, ike ignoring profile updates or missing new legal terms can tank your results fast.

Learn how roofers can use Google Local Services Ads in 2025 to rank higher, earn trust, and turn local searches into booked jobs.

Learn how roofers can use Google Local Services Ads in 2025 to rank higher, earn trust, and turn local searches into booked jobs.

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Business Results Over Aesthetics

Clients care more about conversions, traffic, and ROI than pixel-perfect designs. Learn to tie your work to business outcomes in your pitch and reports.


Proactive Suggestions Win

Clients love when you go the extra mile—suggesting improvements, better tools, or add-ons they didn’t think of. This builds long-term relationships.

They focus on:

Defined post-delivery support period for fixes and questions.

  • Open communication channels during and after handoff.

  • Active feedback loop to improve handoff quality.

  • Secure transfer of ownership and access credentials.


Seamless Handoff & Support

Whether it’s a website or a campaign, clients appreciate a clean handover. Create short guides, training videos, or follow-up support options to boost trust.

This includes:

  • Provide short guides to simplify the transition.

  • Use training videos to help clients understand deliverables.

  • Offer follow-up support to build trust and confidence.